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Attracting and on-boarding top-talent is the bread and butter for all HR and Talent Acquisition professionals. For business owners and top-management professionals, well, it seriously affects their bread and butter as well.

In today’s competitive job market, attracting and retaining top talent is crucial for the success of any organization. A strong recruitment strategy can make a lot of difference in building a team of high-performing individuals who can drive the organization’s growth and success. In this article, we will discuss the key elements of crafting a recruitment strategy for top talent, including setting short and long-term recruitment objectives, stakeholder alignment, developing a clear job description and candidate profile, utilizing various recruitment channels effectively, building and maintaining a talent pipeline, implementing a strong candidate screening and selection process, creating a positive candidate experience, and measuring and analysing the success of the recruitment strategy.

Short- and Long-Term Recruitment Objectives of the Organization

The first step in creating an effective recruitment strategy is to establish clear and specific recruitment objectives. These objectives should align with the overall goals of the organization and should be reviewed and updated regularly. Short-term recruitment objectives focus on filling open positions quickly, while long-term objectives focus on building a strong talent pipeline for the organization. By having a clear understanding of the organization’s recruitment needs, the recruitment team can develop a strategy that will effectively meet those needs.

Stakeholder Alignment

For the hiring process to be effective, the recruitment strategy must be in alignment with the goals of the major stakeholders. Hiring managers, HR specialists, and other employees who participate in or are impacted by the recruitment process are stakeholders. In order to bring stakeholders together make sure that the recruitment strategy is in line with the organization’s overall goals, regular communication and shared objectives are essential.

Developing a Clear Job Description and Candidate Profile

A crucial step in the hiring process is developing an accurate and detailed job description. A well-written job description need to give a thorough overview of the duties, prerequisites, and desired skills for the position. This aids in identifying qualified applicants who are a good fit for the position and the company. In order to ensure that the hiring team is focusing on the appropriate candidates, it could also be helpful to create a candidate profile that contains a list of necessary abilities and credentials.

Utilizing Various Recruitment Channels Effectively

There are several ways to find candidates in the modern job market, including job websites, social networking sites, employee referrals, and campus recruiting. Accessing a bigger pool of possible candidates, increasing the visibility of job postings, and increasing the likelihood of finding top talent can all be achieved by using a multi-channel approach. To ensure that the company is using the most efficient channels to find top talent, it is crucial to regularly assess and adapt recruitment channels.

Building and Maintaining a Talent Pipeline

A talent pipeline is a pool of potential candidates who have been identified and qualified for future job openings. Building and maintaining a strong talent pipeline can help to ensure a steady flow of top talent for the organization. This can be done through networking, employee referrals, or other recruiting methods. Regular communication and engagement with potential candidates in the talent pipeline can help to maintain a strong relationship and increase the chances of them joining the organization when a suitable position becomes available.

Implementing a Strong Candidate Screening and Selection Process

A talent pipeline is a group of qualified candidates who have been identified for available positions. For the organisation, creating and maintaining a robust talent pipeline can assist in ensuring a constant stream of top personnel. This can be accomplished through networking, staff referrals, or other means of recruitment. The probability that a candidate will join the company when a suitable position becomes available can be enhanced through regular communication and interaction with possible candidates in the talent pipeline.

Creating a Positive Candidate Experience

An organization’s ability to recruit top talent can be greatly affected by the candidate experience, which is a critical element of the hiring process. Regular communication, fair treatment, and offering a clear grasp of the hiring process are all elements of a positive candidate experience. From the first point of contact to the decision to hire somebody, it’s critical to maintain a positive candidate experience. A positive candidate experience can improve the organization’s employer brand and attract top talent aboard.

Measuring and Analysing the Success of the Recruitment Strategy

An essential step in the process is measuring and evaluating the effectiveness of the recruitment strategy. Time to fill, candidate satisfaction, and the total number of hires are important metrics to track. The recruitment team can identify aspects of the strategy that are effective and those that require improvement by regularly examining recruitment data. This could aid with enhancing the recruitment strategy and attracting top talent to the company.

In conclusion, creating a successful recruitment strategy for top people is crucial for every firm to succeed. Organizations can attract top talent and develop a high-performing team by building a strategy that is in alignment with the organisation’s objectives and following through methodically. This sounds complex but can be mastered with perseverance and commitment. The rewards are high if the organisation can keep the onboarded top talent engaged and challenged well enough. But that’s a topic for another day.

Economic Recession and Employee Lay-offs have been frequently talked about and most worried-about public topics in the recent times. While layoffs seem to be the most trodden path by businesses to remain financially viable, there are many other approaches that companies can take to navigate economic downturns.

Cut 10% for 100% : If reducing employee cost seems inevitable and say, reducing 10% of the salary cost is the need, reduce 10% of the salary to 100% of the employees and distribute the pain rather than giving 100% of the pain to 10% people by driving them away when they need you the most. If you wish not to take risk losing your top most performers by reducing salaries, exempt the top 1% performers from the salary reduction exercise. Most companies talk a lot about how they care for their people and about a family culture within the organisation; this is the time to practice what they preach.

Cut costs, not jobs : One more alternative to layoffs is to implement cost-saving measures in the company’s operations. Layoffs aren’t free of cost. They come with costs such as severance pay apart from other indirect costs. Instead of incurring costs to reduce costs, work on streamlining processes, reducing waste and inefficiencies, and finding more cost-effective ways to produce goods or deliver services. By identifying and addressing areas where the company can be more efficient, it may be possible to cut costs without having to let go of staff.

An even better approach is to encourage employee involvement in cost-cutting efforts. Many companies have found that employees can be a valuable source of ideas for cost-saving measures, as they often have first-hand knowledge of inefficiencies and areas for improvement. By involving employees in the process and encouraging them to come up with creative solutions, a company can not only save money but also improve morale and foster a culture of continuous improvement.

Look around creatively for new opportunities : Finally, Business leaders could think of how their organisations can adapt to a different economic situation and explore ways to value-add to customers in a recession scenario. As Robin Sharma said, recession could be an opportunity in wolf’s clothing. During COVID outbreak, we have witnessed some companies quickly changing their product portfolio and improving business while their peer companies ran out of ideas and then out of business. It is said that telephone and automobile were invented during recession times. Winners during recession are companies that adapt to consumers’ changed needs during recession or invent new technologies.

In summary, while layoffs may be necessary for some companies in a recession, there are several other approaches that can be taken to navigate economic challenges and maintain a strong and motivated workforce. By implementing cost-saving measures, involving employees in the process, investing in employee development, and diversifying revenue streams, companies can find creative and sustainable ways to weather any economic storms.

We now have more new and younger managers than humanity ever had. We humans, tend to struggle with anything new and being a manager is not an exception.

Some myths and misconceptions have emerged about what it entails to be a manager and how it should be practiced, that can make management more challenging that what is should be. While seasoned professionals also fall prey to these myths, young managers are more prone to be bogged down by the following five common myths :

The myth of the “perfect” manager: Many people believe that there is a specific formula or set of characteristics that define a “perfect” manager. However, the reality is that effective management is highly context-specific and depends on the needs and goals of the organization, as well as the strengths and weaknesses of the individual manager. There is no one-size-fits-all solution to management.

The myth of the “hands-off” manager: Some managers believe that the best way to lead is to give employees a lot of freedom and autonomy, with minimal supervision or direction. While it’s true that micromanaging can be stifling and demoralizing, it’s also important for managers to provide guidance and support to their teams. A good manager strikes a balance between autonomy and oversight, ensuring that the team has the resources and guidance it needs to succeed.

The myth of the “tough love” manager: Some managers believe that the best way to motivate employees is to be demanding and push them hard. While it’s true that setting high standards and holding people accountable can be important, a manager who is consistently critical or negative can create a toxic work environment that is demoralizing and ultimately counterproductive. A good manager knows how to give constructive feedback and support employees in their development.

The myth of the “all-knowing” manager: Many people believe that a good manager should have all the answers and be able to solve any problem that arises. However, this is simply not realistic. Even the most experienced manager will encounter situations that they don’t have all the answers to. A good manager knows how to ask for help, delegate tasks, and empower the team to find solutions.

The myth of the “workhorse” manager: Some managers believe that the best way to lead is to be the first one in the office and the last one to leave, setting an example for their team by working long hours. While it’s important for a manager to be dedicated and committed to their work, it’s also important to recognize that overwork can lead to burnout and poor performance. A good manager knows how to set boundaries and prioritize their own well-being, as well as the well-being of the team.

Last, but the most fatal – People Management is more about the head and less about the heart. Emotions eat analysis for breakfast! While this punchline is similar to the familiar quote of Peter Drucker, it is very true. We, homo sapiens are emotional first and logical next. To be effective, Managers need to align the head and the heart well. One cannot take precedence over the other always.

In conclusion, effective management involves a lot more than following a specific formula or set of rules. It requires a nuanced understanding of the organization’s goals, the needs of the team, and the strengths and weaknesses of the individual manager. By understanding and dispelling these myths, managers can be more effective in their roles and better support the success of their teams.

Individuals have personalities. Groups have Culture. Culture is the collective personality of a group of individuals. Without personality every person is just the same…. an assortment of organs, activities and soulless existence with no remarkable differences. It is personality that differentiates us from one another and gives us a unique identity. Similarly an organization is just an assortment of furniture, transactions and a collection of people without a distinct identity in the absence of a collective personality i.e. Culture.

Why is it important for an organization to have a personality? Several reasons. One of the reasons is that Personality renders a human aspect to the organization which brings life to the interactions and relationships between the associates and the organization itself. Let’s now dive a little deeper.

No Culture. Possible? – Assume we choose not to have any specific culture in our organization. What are we likely to get as a result? In all of history, have we ever heard of a group without a distinct culture? No. Culture still settles in.

If we are not mindful of culture it would be left to chance. Culture and Sub-cultures would creep into each sub-group depending on the leadership styles of the formal or informal leaders in each of these sub-groups. And it is likely that these fragmented group cultures would clash with each other often resulting in office politics and frustrations for the members of the groups. Cultures so formed randomly tend to be very volatile and dissolve as soon as the leader changes, giving way to new culture based on the new leader’s style.

Culture shapes Behavior – If you are a believer that Management is a lot about shaping the behavior of your people and driving results through building synergy, culture is what needs to be focused upon. A great culture can cause behavior to move from mediocrity to virtuosity. The virtues that are identified as distinctive cultural elements and promoted by the Leaders are the ones that would be practiced by the workforce. It clarifies to associates which behaviors are valued and which are condemned.

In the modern globalized world where people from diverse ethnic backgrounds work together, Organizational Culture supersedes the ethnicity related cultural differences and even blunts out office politics to a great extent. This leads to associates getting along with each other with ease and pulling in one direction. In essence, Culture matters! And in a big way!! This explains why associates in companies with strong culture outperform their peers in other companies by about 20%.

Intensity of Culture – Mild to Strong. Intensity of Culture can be defined as the degree of consistency with which members of the group exhibit behavioral traits that are distinctive of that group’s culture. High consistency with respect to a certain trait indicates high intensity and as we move towards a lower consistency on the scale, we gradually move towards mild cultures and then gradually to non-existence of that behavioral trait at a cultural level.

Mild cultures tend to get dissolved over a period of time and lose their cultural identity. This happens because conformity to cultural norms or the lack of it tends to be inconsequential for members of the group in low-intensity cultures. Organizations need to build enough intensity to create any impact of culture on results. Success through culture management is only possible when the intensity is high enough to impact the day to day thinking and behavior of group members.

What kind of culture suits your organization?Purpose & Values: Ensure everyone working for the organization is aligned to the purpose. Without knowing or believing or living the purpose for which the organization exists, people are never going to excel at creating products/services that serve the purpose for which the organization exists. It is of paramount importance to ensure that the culture of the organization is aligned to the purpose for which it exists.

Values are those that guide the interactions internally within employees and externally with other stakeholders. Values provide clarity regarding what to or what not to expect from colleagues and ensure there are standards set for acceptable behavior. Values also act as guidelines regarding the way in which organization expects staff to view the other stakeholders including Customers, society in general, vendors, Shareholders, etc. Values thus create a cultural framework within which the staff members tend to operate.

Competitive Edge: The kind of culture that fits your organization depends on the kind of business you have and the vision of the organization. It is important to identify the traits that would give a competitive edge. For instance, if you build a business which has innovation as your competitive edge, it would be beneficial to have a culture which fosters innovation. If unmatchable customer service is what the organization aspires to build as competitive edge to win over rival companies, you would like to build a culture which boosts customer service excellence as the paramount value.

How to build culture?

Dream and articulate your dream. First have a vision of how the ideal culture would look like for your kind of business. Have a very vivid vision. Use the Purpose & Values framework and competitive edge of your business as flag-posts in building the vision. Envision how the framework translates into expected behaviors in real life situations. Prioritize and synchronize. It would be a great idea to invite contributions and thoughts from various sections of your employees to straight away start engaging them in the process of building a fabulous culture.

Communicate – No amount of communication is too much when it comes to communication about Culture. Studies indicate that at least 22 percent of employees do not know core values or do not understand them. At least 25 percent of employees do not know their company’s mission. This shows why communication is so very important. You can create a cult culture by being as creative and clear as possible while communicating. Don’t just communicate what is expected out of them. Communicate what it would look like to possess the prized culture that you aspire to build. Communication process regarding Culture never ends. Reinforcement of communication has to be done at regular intervals to keep the cultural traits prevalent.

Set Example – senior leaders in the organization need to first practice before preaching when it comes to setting up a great culture. Spot opportunities for yourself to demonstrate the behaviors you expect from your people. Do it time and again.

Reward – Idolize great behaviors. Celebrate and publicize any instances/individuals who have exemplified commitment to the culture you aspire to build. Remember Ivan Pavlov’s experiment? You get more of what you reward more. Simultaneously ensure to condemn any behaviors that work against your culture, even if such behaviors get you short term gains. Remember, no great culture happens without some sacrifices.

Finally, remember to create a high intensity culture that makes a difference. Half-measures do not lead to any results. The true promise of a culture, argues influential venture capitalist Ben Horowitz, is to “be provocative enough to change what people do every day.”

Business – what goes on inside?

Input + Process = Output i.e. every business takes inputs from environment, adds value (through knowledge/skills) and converts the inputs into output in the form of useful products or services for customers. This is a continuous process across industries across the globe.

Well, we all know that the environment is dynamic. There is constant evolution in inputs available in the environment. There are also new Skills, knowledge & technology emerging in the market place continuously resulting in enhancement in processes. Customers’ preferences keep changing and they have new options available. In fact, there is a constant inflow of new customers and outflow of existing customers from the marketplace resulting in demand for new and better outputs. So, in the modern times it is not enough to acquire one-time knowledge, build a channel and establish business if you wish to run an organization that lives long.

If business has to thrive or at least live long enough in this dynamic world, it is imperative that the business keeps continuously upgrading skills/knowledge. The upgraded skills help business entities to continuously evolve along with or ahead of the evolution of inputs, process and outputs in the industry.

This process of upgradation is possible when the organization keeps learning continuously regarding the possible/necessary improvements constantly happening in the environment in which it operates. Organizations which master the aspect of continuous learning and adapt to the changes would continue to stay relevant. Else, the fittest survive and the rest go extinct. We all know several examples of even the mightiest of Organizations and Organisms gone extinct since they failed to learn & adapt.

This is where the concept of ‘Learning Organization’ gets into the picture.

By definition, A learning organization is one in which people continuously absorb knowledge by design through external & internal sources and continuously put the knowledge to use for progression of the organization.

Building a Learning Organization

Learning as Cultural aspect. It is not enough for just a few people to learn in order to build a learning organization. Continuous Learning should be a widely practiced behavioral aspect at all levels in the organization. Culture is a great tool to promote any behavior widely across an organization. Leaders need to find ways to promote continuous learning as a cultural aspect. People should be helped to understand that gone are the times where one would acquire a skill and make a living based on the skill until retirement. Several of yesteryear’s sought after skills are redundant today and same is going to be the case with today’s saleable skills.

The purpose of promoting Continuous Learning as cultural aspect is to create the desire in individuals to practice Continuous learning as a virtue. The fact that Learning can be fun and can enhance the excitement of work-life should be leveraged.

Art of Learning. Once the desire to Learn Continuously is created at an organizational level, it is important to provide avenues for learning.

Curiosity and Learning come naturally to kids. Several adults may have lost the ability to be curious and the aptitude to learn continuously. Though the desire to learn has been created, they are likely to do better with some help, at least until the initial inertia is overcome.

Leaders need to act as the guiding light of Learning by communicating the vision and the future focus areas of the organization. Workforce should be guided on the What aspect of learning. They should be communicated with the short and long term vision of the organization, the possible current and future trends in the marketplace and what could be the focus areas of learning. This is the point at which vision meets strategy and gets converted into efforts.

Once the What aspect has been clarified to the workforce, the Where aspect needs to be addressed. Employees need to be provided with avenues where they can access the knowledge. Some of the avenues of learning could be benchmarking with Competitors, learning from best practices of diverse industries, close knit relations with educational institutes where research on relevant topics happens, analysis of past successes/failures, cross-functional projects within the organization, internet-based learning, etc., apart from the already widely prevalent forms such as Class Room Training, Outbound camps, Corporate trainers, Seminars, etc.

Individual Knowledge = Organizational Knowledge? Learning which is stored in the form of memory or data in the mind of an individual cannot yet be termed as Organizational Learning. It can be called organizational knowledge after it is shared with other relevant persons and can be used for future references or can be put readily to use for organizational progress. Leaders need to devise methods for this happen. Some of the ways this can be made possible are knowledge sharing sessions at periodic intervals, revising Standard Operating Processes using the acquired knowledge, revisiting existing processes, continuous improvement programs/projects, etc. Such measures also reduce the ill-effects of indispensability of individuals in the organization.

Learning + Practice = New Skill. It is commonly known that knowledge which is put to practice and repeated use gets converted into skill. In a learning organization, new knowledge is acquired continuously creating the opportunity to create new skills. It is the responsibility of Managers to identify such windows of opportunities and take advantage of the new skills. For example, when Apple Inc. acquired the skill to marry aesthetic sense with utility aspect of computers, it created a competitive edge and the company managed to make the best out of the skill. An entire BPO industry has emerged based on the above principle.

Knowledge Put to Use. Knowledge acquisition or Continuous Learning Process is not an end in itself. The end objective is to use the knowledge to keep and maintain the organization in a progressive trajectory. In order for the last mile to be conquered in the process of building a Learning organization, Leaders need to find suitable methods to bring the learning to life. Innovation drives with specific timelines, new product/service developments, Customer Experience Enhancement Programs etc. are some ways to ensure the learning culminates into Competitive advantage/business gains for the organization. Developing new and data based approaches to Organizational problem solving at Team levels is another important way of putting the learning to practical use. Learning organizations prefer to work with data rather than hunch or gut-feeling based decision making.

P-D-C-A. Continuous Learning process needs continuous improvement as well. Once the process of building a Learning Organization is plotted and put to action, periodical measurement of progress is imperative for success. Deming’s continuous improvement cycle is a great guiding factor to ensure progress is measured and necessary corrective action is put in place. Remember, only that which can be measured can be managed.

Emotion Vs Emotion

By the time Kumar reached office, he was late by 30 minutes and Ezaz was waiting for him. Kumar leads HRD of the organization while Ezaz heads Finance. “One more of my team members has resigned this morning. How am I going to handle the audit now? You could not even fill the vacancy created by the exit of David four months ago.” Angrily asked Ezaz as he entered Kumar’s cabin which is just next to his.

“That’s for you to figure out. That’s precisely what you are being paid for” retorted Kumar, still trying to switch his laptop on. This response really got into the nerves of Ezaz and he yelled “this arrogance of HR department is exactly the root cause of most of the problems here…I am not going to tolerate this anymore” This ensued into a bitter argument between Ezaz and Kumar, including blaming each other’s subordinates and it was audible to their team members sitting outside the cabins.

While they reconciled later and took damage control measures, this incident disturbed the harmony between the two teams. Little did Ezaz know that Kumar had narrowly missed an accident while driving to office. Kumar’s nerves have not yet settled by the time he reached office. Kumar being in fury, in spite of knowing fully well regarding an upcoming audit, could not understand Ezaz’s worries and anger. Handling the audit with one team member completely gone and another half-gone was an uphill task.

Had at least one of them shown awareness of the rising impulses and handled the discussion without anger or had a scheduled and well-prepared discussion at a later time, this could have been avoided. In some similar cases though, the spats are not verbal but transform into silent battles of ego and are not mended for great lengths of time. Quite often, they lead to ‘office politics’. If colleagues can be empathetic to one another, work places would be much better and consequentially more successful. This is just one example depicting the need for a higher state of emotional intelligence at workplace. Emotional intelligence, as the name suggests, is about being intelligent with Emotions. What is intelligence and what is emotion?

Thoughts about Feelings

Intelligence simply put, is the ability to absorb relevant information from various sources, process it and derive meaningful output. Emotion is relatively hard to define and is explained as a feeling or a cluster of feelings and the related psychological and biological states. It relates to instinctive or intuitive feelings as distinguished from reasoning or knowledge. There are two processes our brain hosts – thinking and feeling. While thinking dwells on intelligence, feelings relate to emotional triggers in the mind and are derived more from instincts.

Thinking and Feeling are strongly intertwined and the richness of each depends on the strength of the other. If you can really think (or analyse) about the feelings of yours and the others around you, you would be able to understand them well and make appropriate choices. Emotional Intelligence simply is the ability to spot and understand information related to the emotions of self as well as others, think (process the information) and act appropriately for the best possible outcome.

Following are some interesting facts regarding thoughts and emotions:

• Emotions precede thoughts. Our emotional reactions occur first in response to an event, much faster than our thoughts. It almost is like lightning that precedes thunder. In many cases we first develop feeling of like/ dislike towards things or individuals and then think to justify.
• Thoughts seek to reason whereas Emotions stem from instincts or a blend of instincts and are seldom logical.
• Emotions in raw state are far more overpowering and can push us into action even before we consciously understand the event and draw a reasoned conclusion.
• Emotions have physiological repercussions whereas thoughts necessarily need not lead to physiological responses.

Life minus Emotions = Void

Imagine a life without emotions. Throughout our life, we crave for giving and receiving love, affection, admiration and other such emotions that can culminate into happiness. As Humans, we constantly strive to build and sustain happiness in life. We are, but emotional beings. Without emotions, life would be empty…how much ever intelligence one may possess it becomes irrelevant if the ability to feel /experience emotions is missing. Developing intelligence in handling emotions well enriches the fabric of life.

Emotional Intelligence Recipe – Five Ingredients

The five building blocks of emotional intelligence are:

Self-Awareness is knowing what’s happening within oneself. It is about the ability to recognize the feelings within self as they originate and put a name to the feeling. Words are powerful in shaping our thoughts and feelings. Putting a name helps us develop right feeling/thought about the feeling. Self-awareness is the very first step in the path of self-development.

Self-Regulation is the ability to handle feelings so that they are appropriate and not becoming a slave of feelings. It is about the ability to not live in denial.

Internal Motivation is the ability to cultivate the right mindset and emotional state in the journey towards a goal. Being overwhelmed by initial success or getting bogged down by hurdles can derail the journey itself.

Empathy is the ability to identify with or understand the perspectives and motivations of others and to comprehend their emotional state. Individuals, who are good at empathy quickly spot opportunities to make others feel good, understand their motivation hotspots and can use them effectively.

Social Skills/Relationship Management: Skill in managing emotions in others. Not manipulation. These are social stars. They are generally good communicators, interactive and are good at building and managing relationships.

Emotions @ work

Emotions can energize or de-energize thoughts. Say, you believe that doing a particular task would fetch you recognition and reward. The belief results in a feeling of motivation and helps in completing the task better and faster. If you believe (even if it is a wrong notion) that the credit of your achievement would not be given to you or would be stolen by someone else, it would result in a feeling of demotivation and thereby lack of interest in performing the task. In both the cases, the task and ability of the individual is the same. It’s just the feeling of motivation or demotivation which influences the result, irrespective of whether the feeling originated from the right perception or not. An emotionally intelligent manager would be able to identify the feelings and the undercurrents involved and manage people and work in an effective manner and can build happier & highly effective teams.

HRM @ Emotional Intelligence – Cultivating EI

HR Department would expectedly be the custodian of cultivating EI in organizations, in partnership with other business leaders. Some of the ways that can be adopted are:

• Awareness sessions on EI. EI has only gained partial awareness among general public. The very awareness of EI and consciousness of the concept would lead to a certain degree of improvement. It would help if awareness sessions are conducted as a series of interventions rather than as onetime event.
• Building self-awareness – Various tools are available online and with EI experts to measure the EI in each individual. Providing access to such tools is an effective way of building self-awareness. Among other options available are 360 degree feedback exercises regarding EI.
• Visual Displays and Literature can help EI constantly exist in the realm of consciousness of associates and thereby result in improvement. Individual journals may be provided where employees can write their observations regarding their own EI during each day. This helps individuals study themselves, draw patterns in their own behavior, make corrective action plan and implement.
• Recognition to employees who are role models of EI can also be an effective approach. Idolize them so that others emulate them.

Cultivating EI would bring calm to associates’ thinking and can enrich quality of their thoughts. They can be more objective in thinking without being influenced by individual biases. The benefits to both, the individuals and the organization are many and obvious.